Frequently Asked Questions

Yes, every product is handcrafted by skilled artisans. We do not sell mass-produced items. Each piece is unique and may have slight variations, which adds to its charm and authenticity.

We accept Credit/Debit Cards, UPI (Google Pay, PhonePe, Paytm), Net Banking, and Cash on Delivery. All online payments are secured by Razorpay.

Standard delivery: 5–7 business days. Express delivery: 2–3 business days. Custom or made-to-order items may take 10–15 business days.

Yes! Free shipping on orders above ₹999. A flat shipping charge of ₹99 applies below this amount.

We offer a 7-day return policy from the date of delivery for most items in original, undamaged condition. Handcrafted items are non-returnable unless damaged in transit.

Absolutely! We love custom orders. Contact us via the Contact page or WhatsApp with your requirements and we'll respond within 48 hours with a quote and timeline.

After your order is shipped, you'll receive a tracking number via email. Use our Order Tracking page or the provided link to track your shipment in real time.

Currently we ship within India only. We are working on international shipping. Follow our social media for updates.

Keep away from direct sunlight and moisture, clean with a soft dry cloth, and avoid harsh chemicals. Specific care instructions are included with each product.

All products come in premium packaging. We also offer special gift wrapping and personalized message cards — perfect for birthdays, anniversaries, festivals, and corporate gifting.